Reference

Privacy Policy for Your nemo33 Account

nemo33 Privacy Policy explains how we collect, use and protect details connected with your account, phone verification and wallet activity.

Clear data purposesWallet record contextAccount access requestsMobile and desktop privacy

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How Indonesia Privacy Rules Apply

nemo33 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy describes the account details we need for phone verification, access checks, payment status and support replies. We may connect a transaction reference with your selected rail, such as DANA, OVO, GoPay, QRIS, bank transfer or virtual account, so we can identify a receipt

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or resolve a pending status. The service depends on local law, and access or eligibility is handled where local law permits. We use records for the stated account, security and service purposes rather than collecting unrelated details. If a local requirement affects your access, our support
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team can explain the applicable account path and the records needed to review your request.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Ask About Your Privacy Policy

A direct support request helps us connect your question with the correct account record. Use the support channel displayed after login and include the phone number attached to your account, without sending a password or wallet PIN. We can help you understand a data category, check a payment reference or explain the steps for an access request. If you are in Makassar or elsewhere in Indonesia, the same account path applies where local law permits.

Team online

Account questions

Ask us which account details support phone verification, login recovery or a payment-status check. We will use the account path shown after login and may ask you to confirm the registered phone number before discussing private records.

Wallet records

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the transaction reference through our support channel. We can explain how that reference is matched with account activity without asking for your wallet PIN.

Privacy requests

To request a copy, correction or removal review, contact us through the support route linked to your account. State the request clearly, confirm your phone number when asked and avoid attaching passwords, one-time codes or complete payment credentials.

DATA HANDLING

What We Protect Inside nemo33

We keep our Privacy Policy practical by tying each data use to an account action you can recognise.

Account data

We may hold your registered phone number, account identifiers, verification status and selected account settings.

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference can be stored with its status and time.

Cookies and devices

Essential cookies and session signals can keep the mobile lobby connected to your account and help us detect unusual access.

Account security

We do not ask you to disclose a password, wallet PIN or one-time code through support.

Retention choices

We assess stored records against their purpose, including phone verification, payment reconciliation, security review and legal duties.

Your requests

You can ask what data we hold, request a correction, raise a concern about use or ask about deletion.

Privacy Policy Answers for Indonesia

These Privacy Policy answers address the questions we expect before you create an account or connect a local wallet. We explain the account step, payment references, device behaviour and contact route in plain English. If your question concerns eligibility or access, remember that it depends on local law. For a record-specific request, use the support path attached to your nemo33 account.

It covers account details, phone verification, login and device signals, cookies, payment references, support messages, retention and privacy requests. It applies when you use the mobile or desktop access path, including account activity connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account.

We use your registered phone number to complete the account verification step, connect support requests with the right record and help protect access. We may ask you to confirm it before discussing private account details, but support will not ask for your password or wallet PIN.

Yes. The Privacy Policy covers transaction references and status details linked to DANA, QRIS and other available rails such as OVO, GoPay, bank transfer and virtual account. We use these records to reconcile account activity, check receipts and answer payment-status questions.

You can contact us through the support route shown after login and ask for a copy or correction. Include your registered phone number and describe the requested change. We will complete identity checks before releasing or changing private records connected with your account.

Essential cookies can keep your mobile session connected and help maintain account security during access. Clearing browser data may sign you out and remove local session settings, but it does not automatically erase records retained for payment reconciliation, security or legal duties.

We keep each record for as long as its stated purpose requires, such as phone verification, payment reconciliation, security checks, dispute handling or legal duties. We then assess whether removal or anonymisation is appropriate, subject to an unresolved matter or applicable requirement.

Use the support channel displayed in your account and state whether you want access, correction, deletion or clarification. Confirm your registered phone number when requested, and never send a password, wallet PIN or one-time code. Access depends on local law.

Privacy Policy for Your nemo33 Account

Ask About Your Privacy Policy

Account questions

Wallet records

Privacy requests

What We Protect Inside nemo33

Account data

Payment references

Cookies and devices

Account security

Retention choices

Your requests

Privacy Policy Answers for Indonesia

01 What does the nemo33 Privacy Policy cover?

02 Why does nemo33 need my phone number?

03 Does the Privacy Policy cover DANA and QRIS records?

04 Can I request a copy or correction of my data?

05 How does the Privacy Policy handle cookies on mobile?

06 How long does nemo33 keep account and payment data?

07 Where can I contact nemo33 about Privacy Policy rights?

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